Ismail Chalil aka Smiley
Are you tired of the same old, mundane training sessions that fail to engage your employees and leave them feeling uninspired? Look no further!
Who am I, you ask? Well, I’m Ismail, a seasoned corporate trainer with a passion for creating engaging and impactful learning experiences. With a wealth of experience as an operations manager at Infosys, I have successfully led and managed multiple teams, achieving remarkable results along the way.
One of my proudest achievements has been my ability to skyrocket customer satisfaction scores and employee satisfaction scores by more than 100%. How did I achieve this? By fostering a positive and empowering work environment that nurtures personal growth and encourages collaboration.
But that’s not all—I’m also an entrepreneur at heart, having founded not one, but two successful companies. This experience has given me a unique perspective on the challenges faced by businesses and the essential skills needed for success in today’s competitive landscape.
So, what sets my training apart from the rest? It’s simple—I believe that learning should be fun, interactive, and memorable. In my training sessions, you won’t find mind-numbing lectures or endless PowerPoint slides. Instead, I create an immersive learning environment through a variety of dynamic activities.
Role plays, games, simulations, presentations, and group discussions are just some of the exciting techniques I employ to ensure that participants truly grasp and retain the concepts being taught. By actively engaging participants and providing them with hands-on learning opportunities, I foster a sense of ownership and mastery over the material.
But it’s not just about the laughs and engagement—my training programs are carefully designed to address your organization’s specific needs and goals. Whether you’re looking to enhance leadership skills, improve team dynamics, or boost overall performance, I tailor my content and delivery to meet your unique requirements.
Together, we can unlock the full potential of your team and drive remarkable results for your organization.
Contact me today to schedule a training session that will leave a lasting impact.
Throughout my professional journey, I have accumulated extensive experience in diverse roles that have shaped my skills and expertise. These roles include:
Founder and Operator of Triboro Solutions, a Digital Marketing Agency: As the founder of Triboro Solutions, I successfully established and operated a digital marketing agency. I spearheaded all aspects of the agency’s operations, from strategic planning and business development to client acquisition and campaign management. This experience allowed me to refine my skills in digital marketing, team leadership, and client relationship management. By overseeing the agency’s growth and consistently delivering exceptional results for clients, I demonstrated my entrepreneurial drive, adaptability, and commitment to excellence.
Co-Founder of a Corporate Training Company: In addition to founding a digital marketing agency, I also co-founded a corporate training company. Collaborating with my fellow co-founder, I played a crucial role in the establishment and growth of the company. We developed innovative training programs, identified market opportunities, and successfully acquired clients. This experience required a blend of strategic thinking, business development, and a deep understanding of corporate training needs. By delivering tailored training solutions, we contributed to the professional development and growth of numerous businesses.
Operations Manager at Infosys, overseeing 100+ employees: As an Operations Manager at Infosys, I held the responsibility of managing a large team of over 100 employees. This role entailed overseeing day-to-day operations, optimizing workflows, and ensuring exceptional service delivery. I excelled in team and client management, fostering positive relationships and effective communication. My leadership skills, combined with a focus on operational efficiency, resulted in improved performance, employee satisfaction, and client loyalty. I was consistently admired for my team and client management skills, which played a vital role in the success of the projects and the organization as a whole.
Throughout my diverse experiences as a founder of Triboro Solutions, co-founder of a corporate training company, and Operations Manager at Infosys, I have developed a comprehensive skill set. These experiences have honed my abilities in digital marketing, team leadership, strategic planning, client management, and operational efficiency. I am recognized for my exceptional team and client management skills, which have been instrumental in driving business growth, fostering strong relationships, and delivering exceptional results.
Obtaining an MBA in Customer Relations has equipped me with a powerful set of skills and knowledge in fostering exceptional customer experiences. This specialized degree combines business acumen with a deep understanding of customer needs and preferences. I have gained expertise in developing effective customer-centric strategies, managing relationships, and enhancing customer satisfaction. Through comprehensive coursework and practical experiences, I have honed my abilities in communication, problem-solving, and leadership.
I have successfully completed several certifications that have bolstered my knowledge and expertise in various areas. These certifications include:
Google Ads Certification: Obtaining the Google Ads Certification has equipped me with the skills to effectively plan, create, and optimize online advertising campaigns. I have gained a deep understanding of Google Ads platforms, including search, display, video, shopping, and mobile advertising. This certification validates my ability to drive targeted traffic, increase brand visibility, and achieve measurable results through online advertising strategies.
AICPCU Certification: Completing the AICPCU (American Institute for Chartered Property Casualty Underwriters) certification demonstrates my proficiency in insurance and risk management. This certification covers a wide range of topics, including property insurance, liability insurance, underwriting, claims management, and risk analysis. It showcases my expertise in evaluating risks, developing insurance solutions, and effectively managing insurance operations.
MB101 Certification: The MB101 certification signifies my proficiency in foundational business principles. It encompasses essential topics such as business strategy, marketing, finance, operations, and leadership. This certification validates my understanding of fundamental business concepts and equips me with a well-rounded knowledge base that can be applied across various industries and organizational contexts.
By completing these certifications, I have demonstrated a commitment to continuous learning and professional development. These certifications have equipped me with valuable skills and knowledge that enhance my ability to excel in respective domains and contribute to the success of organizations.
Delving into diverse realms, my interests span reading, digital marketing, traveling, and sports. Reading fuels my imagination, expands my knowledge, and transports me to new worlds. Digital marketing empowers me to connect with global audiences, promote ideas, and navigate the ever-changing digital landscape. Traveling fuels my curiosity, enriches my soul, and broadens my perspective of the world. Sports unite my passion, discipline, and pursuit of a healthy lifestyle, fostering personal growth and fostering connections within communities. Through these passions, I embrace a life of constant inspiration, growth, and fulfillment.
Glimpse from Programs
